When can I expect my order to ship?

Projected shipping times are indicated on the product pages for some new items and backordered items. We process orders within 24 hours of being placed Monday - Friday from 8:30am-4:30pm PST. Orders placed on the weekends will be processed on Monday.

Can you cancel my order?

Yes, if you reach out to us before our fulfillment service processes the order.  They process all orders during business hours within 0 - 2 hours of the order being placed.  Please contact us at shop@thehousethatlarsbuilt.com to see if your order is eligible for cancellation.

Do you have a store?

Currently, we do not have a brick and mortar store.

Is your website secure?

Yes. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server through Shopify that keeps your information safe. Just look for the little lock in your browser window.

What methods of payment do you accept?

We accept: Visa, MasterCard, American Express, Discover, PayPal.

How much will it cost to ship my order?

Shipping is based on weight. Please visit our Shipping & Returns page for more info.

Do you ship internationally?

Yes! Shipping is based on weight, and all duties must be paid on delivery. You can also pay to receive a delivery confirmation. Please visit our Shipping & Returns page for more info.

I have a specific question, whom do I contact?

To ask anything and get a quick, personal reply, email us at shop@thehousethatlarsbuilt.com.