Digital products are non-refundable and non-returnable. Typically, when a refund is requested on the purchase of a physical product, the product is returned and the money refunded. However, when a refund is requested for a digital product, there is no way for the customer to truly return the purchased item. It remains in the customer’s possession indefinitely. Therefore we do not offer refunds. However, we are more than happy to help with any questions you may have.